Why it matters
Equipment does not fail on delivery. It fails two years later, on a Monday, when the person who installed it is no longer reachable and nobody wrote down the password.
How we work
We install on site, in both countries, and configure to a specification we agreed with you in writing. When we leave, you have the documentation: what is installed, how it is connected, how to reach it, and what to do first when something stops.
The support contract sets out response times we can keep. It covers the equipment, the software and the connection between them, from one team with one number.